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Frequently Asked Questions
The portal is not recognising my email address
For the QTAC for Schools portal, you need to login with the username we assigned you, not your school email address. You can find your QTAC assigned user name in your welcome email and it is in the format firstname.lastname@qtac.edu.au
At the login screen, the username automatically defaults to my school email address
If it gives you the option to sign in with a different account, try this first. If it doesn’t, try signing into your school account and then sign out via the user icon in the top right corner. If this doesn’t work, please try the following in this order:
- Open your web browser in private/incognito mode
- Use a different browser eg, use Chrome for your school Microsoft account and Firefox for the QTAC for Schools
- Clear your web browser cache
I am using the correct username but it is still not accepted or says it doesn’t exist in the directory
Take a screenshot of the error message and email it to go.enquiries@qtac.edu.au along with a brief description of the issue and your contact details
I have forgotten my password or my password is not accepted
To have your password reset, please call our Guidance Officer enquiry line on 3858 1299, or email go.enquiries@qtac.edu.au
When I click to open a report it asks me to sign in again but it is not accepting my username.
For the second sign-in when opening a report, you need to use just your firstname.lastname and not with the ‘@qtac.edu.au’, and the same password you use to login to the portal.
Reports take a long time to download
Some of the reports are very ‘data heavy’ and might take quite a long time to download, particularly during busy times.
The portal is not recognising my email address
For the QTAC for Schools portal, you need to login with the username we assigned you, not your school email address. You can find your QTAC assigned user name in your welcome email and it is in the format firstname.lastname@qtac.edu.au
At the login screen, the username automatically defaults to my school email address
If it gives you the option to sign in with a different account, try this first. If it doesn’t, try signing into your school account and then sign out via the user icon in the top right corner. If this doesn’t work, please try the following in this order:
- Open your web browser in private/incognito mode
- Use a different browser eg, use Chrome for your school Microsoft account and Firefox for the QTAC for Schools
- Clear your web browser cache
I am using the correct username but it is still not accepted or says it doesn’t exist in the directory
Take a screenshot of the error message and email it to go.enquiries@qtac.edu.au along with a brief description of the issue and your contact details
I have forgotten my password or my password is not accepted
To have your password reset, please call our Guidance Officer enquiry line on 3858 1299, or email go.enquiries@qtac.edu.au
When I click to open a report it asks me to sign in again but it is not accepting my username.
For the second sign-in when opening a report, you need to use just your firstname.lastname and not with the ‘@qtac.edu.au’, and the same password you use to login to the portal.
Reports take a long time to download
Some of the reports are very ‘data heavy’ and might take quite a long time to download, particularly during busy times.