Possible reason: The correct Registration code has not been entered. Click on the link to return to login page. Check your email for the Registration code and enter the code. Complete registration details.

Possible reason: Incorrect email address entered. Return to the Sign-Up page and re-enter your email address and password to generate a new code.

You can reset your password by using the “Forgot Password” function on the login page of the ATAR Portal. You will need your current ATAR Portal login email address to verify the new password.

Call the QTAC ATAR hotline 1300 193 173 who can assist you in resetting your password.

Do not create a second account if you make a mistake entering your email address and cannot access your account. 

Call the QTAC ATAR hotline 1300 193 173 for assistance with your email address. You will need to provide some personal identification over the phone: your name, date of birth, LUI number and email address.

If you can log in to your ATAR account, use the Edit Student Details function to change your personal details.

Call the QTAC ATAR hotline 1300 193 173 for further assistance.

ATAR account and QCAA details do not match.
Check the details in your QCAA learning account to make sure that the personal details you have entered: ie. First name, Last name (not nickname), LUI, Date of birth, match the QCAA details.

The name registered as your First Name in the ATAR Portal should be the same as shown under your QCAA Given Names.  If more than one Given Names are displayed, include all of them as your ATAR Portal name.

Use the Edit Your Details function to update your details in the ATAR Portal. This function will only appear if the QCAA data and the ATAR Portal details do not match and need to be changed.
Contact the ATAR Hotline for assistance 1300 193 173.

Some common errors made when entering names in the ATAR Portal include:

• Simple spelling mistakes.
• Entry of nicknames instead of the full QCAA enrolment name.
• Use of anglicised international names instead of the original QCAA enrolment name.
• Family name changes since first enrolled at school.

ATAR First Name does not match the QCAA Given Names field.

• Check that the First name you have registered in the ATAR Portal is exactly the same as your Given Names as it appears in your QCAA One School account.
• Note, the ATAR Portal First Name can actually be more than one name i.e. first Name/s if it is to match the QCAA Given Names.

E.g If your QCAA Given Names appears as “Abbie Louise” SMITH, then record your ATAR First Name as “Abbie Louise”. Even if your real first name is just Abbie, and Louise is usually listed as your middle name/other name.

Have you tried to fill in your ATAR account personal details and received the error message that there is already an account with that LUI?

Check your LUI is correct. If you already have an ATAR account then your LUI will be in the QTAC system already and you cannot create a second account with the same LUI.

What do I do if I have two LUIs?

Contact the QCAA who should be able to confirm which LUI is the correct one to use.

What do I do if I my LUI changes after I have created an ATAR account?

If you get a new LUI from QCAA, or had dual LUIs when you have already created an ATAR account, you will need to contact us at QTAC to request the deletion of the ATAR account attached to the old LUI. Then you need to create a new ATAR account with your new LUI. All your QCAA details and subject results will be matched to that LUI.

Note, you cannot use the same email address for two different ATAR accounts and you will need to have the old ATAR account deleted.

Contact the ATAR hotline on 1300 193 173, or ATAR@qtac.edu.au  if you need further assistance with account access or checking LUI’s and other personal details.